Job Description

Job Description

Job Description

Job Type: Full-time

M-F 10 AM - 6 PM

Pay: $22 - $26 per hour, dependent on experience

Job Responsibilities:

• Technical Repairs & Data Recovery
• Diagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.
• Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.
• Soldering experience is a plus for motherboard repairs and component-level fixes.
  Customer Interaction & Communication
• Answer phone calls and provide professional customer service, explaining repair options and processes.
• Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.
• Maintain excellent written communication skills for documenting repair details and customer interactions.
  Social Media & Content Participation
• Engage in company social media activities, contributing technical insights and repair-related content.
• Help create educational or promotional content regarding repairs and data recovery processes.
  Leadership & Teamwork
• Serve as the primary point of contact for technical escalations within the team.
• Assist in training junior technicians and maintaining quality control standards.

Qualifications & Requirements:

• Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.
• Expertise in data recovery from failed hard drives, SSDs, and other storage media.
• Ability to solder and perform board-level repairs is a strong advantage.
• Excellent written and verbal communication skills – clear documentation and professional customer interaction are required.
• Familiarity with social media and willingness to participate in online content creation.
• Strong troubleshooting skills and ability to work independently.
• Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently.

Preferred Qualifications:

• Prior experience in a lead technician or supervisory role.
• Industry certifications (CompTIA A+, Apple Certified Mac Technician, etc.) are a plus.
• Experience using advanced diagnostic and repair tools.

For over 18 years, LapFix has provided professional Mac repair, computer repair, logic board repair, and advanced data recovery services. From local customers in Virginia to nationwide mail-in clients, every repair and recovery is performed in-house by our experienced technicians.

Company Description

For over 18 years, LapFix has provided professional Mac repair, computer repair, logic board repair, and advanced data recovery services. From local customers in Virginia to nationwide mail-in clients, every repair and recovery is performed in-house by our experienced technicians.

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